YSTR / Customer Service
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YSTR Club FAQ
How it works
How does the membership club work?
What capsule is currently shipping?
Where do I choose my size and option?
How do I choose which items to pick?
I just joined the YSTR membership! When can I expect my first shipment?
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Shipping & Returns
Do you accept returns?
I love most of the items in my capsule, but there's one I don't want - can I return just that?
How long does it take to process a return?
What if I received a product that's broken or damaged?
Where do you ship to?
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YSTR beach club
When do I get my YSTR club card to access the beach club?
Where is the beach club located?
When can I go to the beach club?
How do I get access?
Orders & Shipping
How soon will I get my order?
How much does shipping cost?
What are my shipping options?
Do you ship internationally?
Returns & Exchanges
Can I exchange an item?
Can I return an item?
What if my order is damaged or incorrect?
What's your complete policy for returns & exchanges?
How do I determine my size?
What types of payment do you accept?
What currency are your prices in?
Why is my payment is not being accepted, and what can I do?
Are my payments secure?
What is "Buy Now, Pay Later"?
Contact Info & Hours of Operation